top of page

Privacy Policy

Last updated: October 2025

​

Parava Solutions respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

​

1. Who We Are

Parava Solutions is operated by Rachel Jordan, sole trader, based in the United Kingdom.

Email: contact@paravasolutions.com

We act as the data controller for the personal information collected through our website and service interactions.

​

2. Information We Collect

We collect and process the following types of information:

a. Information you provide directly:

  • Name, email address, and contact details.

  • Business name and address (if applicable).

  • Project details and communication history.

  • Payment and invoicing information (processed securely through trusted third parties).

b. Information collected automatically:

  • IP address, browser type, and device information.

  • Website usage data via cookies or analytics tools.

We only collect the information necessary to deliver our services, manage relationships, and comply with our legal obligations.

​

3. How We Use Your Information

Your data is used to:

  • Communicate with you about enquiries, services, and support.

  • Process payments and manage billing.

  • Provide, personalise, and improve our services.

  • Maintain security, prevent fraud, and comply with UK legal requirements.

  • Send relevant updates or offers (only with your explicit consent).

​

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity: to provide the services you request.

  • Legal obligation: to comply with UK law (e.g. tax and record-keeping).

  • Legitimate interest: to operate and improve our business.

  • Consent: when you sign up to newsletters or marketing communications.

​

5. How We Store and Protect Your Data

We use secure, encrypted systems for communication and storage, including:

  • Google Workspace (for email and file management).

  • Password-protected and encrypted devices.

  • VPNs and two-factor authentication for remote access.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

​

6. Sharing Your Information

We do not sell or trade your information.
We may share limited data only when necessary to:

  • Process payments through trusted providers (e.g. Stripe, PayPal, or your bank).

  • Comply with legal or regulatory obligations.

  • Work with subcontracted virtual assistants, under strict confidentiality and GDPR agreements.

All third parties handling personal data are required to comply with the UK GDPR and use appropriate security measures.

​

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access – request a copy of your personal data.

  • Rectification – ask us to correct inaccurate or incomplete data.

  • Erasure – request deletion of your data where appropriate.

  • Restriction – limit how we process your information.

  • Objection – object to processing based on legitimate interests or direct marketing.

  • Portability – request that your data be transferred to another service provider.

To exercise these rights, contact contact@paravasolutions.com.
We may ask for proof of identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

​

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and analyse site performance.
You can adjust your browser settings to refuse cookies or delete them at any time.

​

9. International Transfers

Some tools or cloud services we use (like Google Workspace) may store data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in compliance with UK GDPR standards.

​

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.
We encourage you to review it occasionally to stay informed about how we protect your information.

​

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

📧 contact@paravasolutions.com

bottom of page