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Terms of Service

Last updated: October 2025

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Welcome to Parava Solutions. These Terms of Service outline how we provide our virtual assistance services and what you can expect when working with us. By using our website or engaging our services, you agree to these terms. Please read them carefully.

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1. Who We Are

Parava Solutions is operated by Rachel Jordan, sole trader, based in the United Kingdom.
Email: contact@paravasolutions.com

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2. Our Services

Parava Solutions provides virtual administrative support specialising in Legal Administration, GDPR Compliance, and Trademark Assistance.
All services are provided remotely and tailored to each client’s needs.

We are not a law firm and do not provide legal advice. Any assistance provided is strictly administrative or procedural in nature. Clients are responsible for seeking legal advice where required.

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3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information required for service delivery.

  • Ensure that any data shared with us complies with applicable laws, including GDPR.

  • Maintain secure access to any systems or shared folders used for collaboration.

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4. Payment Terms

  • Invoices are issued every 30 days (monthly).

  • Payment is due within 10 days of the invoice date.

  • Services may be paused if payment is overdue.

  • Payments can be made via bank transfer or other approved payment methods stated on the invoice.

  • All prices are listed in GBP (£).

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5. Cancellations & Refunds

  • You may cancel ongoing services by giving 14 days’ written notice via email.

  • No refunds are issued for completed or partially completed work.

  • For project-based work, a 50% deposit is required upfront and is non-refundable once work has begun.

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6. Confidentiality & Data Protection

We take privacy and confidentiality seriously.

  • All client information is handled in compliance with the UK GDPR and Data Protection Act 2018.

  • Data is stored securely using encrypted and password-protected systems.

  • We will never share or sell your information to third parties, except where required by law.
    Please review our separate Privacy Policy for more information on how we collect and process data.

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7. Intellectual Property

All content, templates, or materials created during a project remain the property of the client once full payment has been received, unless otherwise agreed in writing.
The Parava Solutions website and its content are protected by copyright and may not be copied or reused without permission.

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8. Limitation of Liability

Parava Solutions will always act with reasonable skill and care. However, we are not liable for:

  • Any indirect or consequential loss or damage.

  • Delays caused by factors outside our control.

  • Errors or omissions arising from incomplete or inaccurate information provided by the client.

Our total liability for any claim shall not exceed the total amount paid by the client for the service in question.

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9. Changes to These Terms

We may update these Terms of Service occasionally. The latest version will always be available on our website, and continued use of our services indicates acceptance of the revised terms.

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10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact:
📧 contact@paravasolutions.com

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